Customer Care Executive (Healthcare USA) – HRMD Management, LLC in Lahore


Job post for Customer Care Executive in Lahore, HRMD Management, LLC, highlighting key responsibilities, location, and salary range of Rs 65,000 - Rs 100,000 per month in the USA healthcare sector
Healthcare USA



Are you a dedicated professional with a passion for providing exceptional customer service in the healthcare sector? HRMD Management, LLC in Lahore is looking for a motivated and enthusiastic individual to join our team as a Customer Care Executive. This full-time position offers a competitive salary ranging from Rs 65,000 to Rs 100,000 per month, depending on experience and qualifications.


Job Overview:

As a Customer Care Executive, you will play a pivotal role in ensuring that our patients in the USA receive the highest level of service. Your primary responsibilities will include handling patient inquiries, assisting with service information, resolving issues, and ensuring overall patient satisfaction.


Key Responsibilities:


Patient Interaction: 

Handle incoming patient inquiries through phone, email, and chat, ensuring a prompt and helpful response.

Service Assistance:

Provide patients with detailed information about our services, assist with order placement, and address any concerns or issues they may have.

Issue Resolution:

Identify complex issues and escalate them to the appropriate departments for resolution while maintaining a positive and professional attitude.

Follow-up 

Conduct follow-up communication with patients to ensure their inquiries have been resolved satisfactorily.

Record Keeping:

 Document all patient interactions and maintain accurate records in our CRM system.

- **Collaboration:** Work closely with other team members to improve overall customer service and patient satisfaction.


Requirements:

Experience:

Proven experience in a customer care role within the USA healthcare industry is essential.

Communication Skills:

Excellent verbal and written communication skills in English are required.

Problem-Solving:

Strong problem-solving and decision-making abilities to handle a variety of patient concerns.

Teamwork: 

Ability to work independently as well as part of a team in a fast-paced environment.


Technical Skills:

Proficiency in CRM software and Microsoft Office Suite.


Education:

A high school diploma or equivalent is required; additional education in customer care or a related field is a plus.


Location:

This position is based in Lahore, and applicants must be local residents.


Salary:

Rs 65,000 - Rs 100,000 per month, commensurate with experience and qualifications.


Application Questions:

Do you live in Lahore?
Do you have at least one year of experience in customer care within the USA healthcare sector?
Are you proficient in advanced English?


If you are passionate about delivering exceptional service and meet the above requirements, we encourage you to apply for this exciting opportunity. Join our team at HRMD Management, LLC and contribute to our mission of providing outstanding healthcare services to our patients in the USA. Apply for this job


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